Conned by Royal Mail? - Your opinion appreciated:)
I purchased a Miniature Sheet Album from Royal Mail and, whilst expecting it to contain 30 pages, found only 9. (ref. image below).
What do you think?
The last line of
the encircled paragraphs states, 'The Album holds 30 Miniature(stamp) Sheets'.
What would you think if you were in my position. Would you, for instance
think that it only came with 10 pages and that you had to purchase an
additional 20 pages for it to 'hold 30 Miniature(stamp) Sheets'? Basically, for it to 'hold 30 Miniature Sheets', can it not be assumed that it holds 30 pages to hold the said 30 Miniature Sheets since nothing less than that can hold 30 Miniature Sheets? Not according to Royal Mail.
Upon seeking clarification from Royal Mail, I was told,
“ The Mini sheet album comes with 10 pages so I am arranging for an additonal page to be sent. Sorry your mini sheet album received only had 9 pages.
The Album can hold 30 mini sheets but does not
come with this number of
sheets in the album.
Additional pages
can be purchased PA699 costing £3.45 for a packet of 10
plus a handling charge of £1.45 to a UK address. ”
So I had to spend another £8.35 to get what I was led to believe I was getting with the initial purchase? Hmmm.
In response, I wrote to Royal Mail and stated that they ought to have stated, 'The album contains 10 pages and holds up to 30 or more stamp sheets upon
purchase of additional pages'. All I got was,
“Thank you for taking the time to comment on the
website and mini sheet album. We always value customer feedback and this
has been noted. ”
Well, I wrote to them and told them that I expected Royal Mail to honour their
claim that the Album holds 30 sheets and send me the additional 20 pages as
there was no factual basis upon which I might assume that the album did not
contain 30 pages, and that i had to fork out more money for it do so.
In response, I got none, except 10 pages in the mail the next day - which brought my total page-count to 19 instead of the expected 30.
To Royal Mail (they have been sent a link to this page) :
As the information supplied on the relevant page was instrumental in instigating my purchase of the said Miniature Sheet Album, I don't believe a compromise is acceptable when misinformation can be argued for more easily than a misunderstanding. It is incumbent upon Royal Mail to ensure that the information at their site is accurate and leaves no room for allegations of misinformation.
ed
Comments
Good point Jack. Perhaps if Royal Mail has included the words, 'up to', i might have paused to wonder if it contained 30 pages. Though it is not observable on my various(as it is a private process), my first reaction in the face of any critique or alleged mistake on my part is to assume my fallibility - thus my posting this article for public evaluation and determination if 'ed is a fool or has been fooled'.
Thank you for 'blogging' this at your 'work blog' mate. Truly appreciated. I know that this is a small issue, but it is the principle that matters to me - as i'm sure it is to yourself.
On a related note, the misinformation here might just be a reflection of the general illogical manner in which the entire site is constructed. In a decade of 'surfing', I find Royal Mail's philately section to be the most illogically structured site where navigation is concerned. Additionally, the information and illustrative images do not depict the important aspects of many of the featured products. I'm constantly surprised that an organisation of the stature of Royal Mail pays so little attention to the quality of their site.
ed